Pre & After Sale Service

Pre & After Sale Service

Re Pietro srl offers an efficient pre and after sale service.

PRE-SALE Service

From the project and design phase to the plant construction phase, we guarantee our valued Customers a complete service covering all stages of the investment process.
Furthermore, in our test laboratory we provide our Customers with the machines and our know-how to develop the desired product together.

AFTER-SALE Service

Our mission is to build Customer loyalty. An efficient and quick after-sales service, supported also by the new Service App in augmented reality, enables to reduce the machine downtimes everywhere in the world.
All the components of your machines are available in our new automated warehouse therefore, in case of necessity, we are in the position to fulfil your order immediately.

Remote service program “RE PIETRO SERVICE”

Thanks to our remote service program, we can set up a remote connection with your machine for immediate tele-diagnostic. Thanks to the new technologies, the distances can be reduced and the after sales service enters your Company in augmented reality.
Once our Client has downloaded the App “RE PIETRO SERVICE” on his mobile, he or his maintenance staff can directly connect with Re Pietro engineer, showing the machine and solve the problem thanks to Re Pietro’s Staff advices.

In this way, any set-up problem will be solved fast and efficiently, while in case of a serious problems Re Pietro’s Staff can immediately detect which part needs to be replaced or if any intervention on place will be required.

Here some advantages of our remote service programme “RE PIETRO SERVICE”:
• Efficiency: up to 65% of saved time for diagnostic and machine assistance.
• Convenience: no travel expenses to reach the Clients’ factory.
• No Boundaries: with “RE PIETRO SERVICE” App all geographical or sanitary barriers are overcome, thanks to the remote assistance.